We want to make returning an order to us as hassle free as possible for all our customers.

Returns Policy

Our policy lasts 30 days from receipt of the goods. If the allowed time has gone by since you received your order and you have not been in contact with us, unfortunately we can’t offer you a refund or exchange. Please contact us through email on if you require assistance.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Some watch straps come with tags attached to them, they are required to be still attached to the strap in order for us to accept the item through returns. If the packaging/tags are missing or damaged then we will not issue any refunds and will either return the goods to you or issue a store credit.

Additional non-returnable items:
Gift cards
Gift wrap


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
  • Any item not in its original condition, is damaged or missing parts, for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
In some cases there may be a delay between us processing your refund and it appearing in your bank account.  If you have been notified that your refund has been processed but do not yet have the funds, please allow some time for the funds to land in your account ( especially international banks) This is also true for credit card companies, it may take some time before your refund is officially posted.
If you still have not received your refund, please contact us by email at

Sale items (if applicable)
Returned sale items remain the same value as when purchased. You cannot return a sale item to be refunded for the the full RRP.

Exchanges (if applicable)
We will happily process a product exchange for your order as we know errors can sometimes be made when placing an order for watch straps. Please use our returns module (found at the top of this page) to begin the exchange process.



To return your product, you should mail your product to: Picton House, High Street Borth, SY24 5JS

If you are shipping your goods back from outside of the UK and you need to provide customs declaration information then please mark the package as 'CUSTOMER RETURN". Failure to do so may result in the returned package being rejected.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Faulty or incorrectly received products will have return postage reimbursed by us. We set a limit of £4 domestically or £10 internationally for reimbursement for the return postage, anything exceeding that amount will need to be covered by you, the customer.